Workflow management software harmonizes interactions between employees and software applications. It synchronizes the flow and interaction patterns across systematized and human tasks. This expertise has expanded over the period of the last 20 years. It has evolved from a technology that is embedded within individual applications to a middleware-like system, shared as a utility across numerous applications.
Workflow management technology is available in specific forms. For instance, human workflow technology applications put software controls around human tasks to better handle and harmonize them. This type of workflow is separate from image-centric and document workflow, and aids interactions and steering with semi-structured content. There are only a few specialized workflow technology vendors in the market and many newer products are designed to boost Sharepoint.
Workflow management software involves the automation of your business processes. This means coordinating all elements of your business process, from coordinating your daily administrative assignments to managing all user interactions.
To select an appropriate SaaS provider you need to consider key criteria such as privacy and security, support and service, and transparency.
Find out if the vendor can be trusted with data security and privacy. Do they have systems in place to protect your confidential information and data? Find about the security measures they use. This is an important feature of a SaaS solution that cannot be over-emphasized.
It is crucial that the provider offers consistent support to resolve any issues quickly. Ask your potential vendors the following queries: Do they provide consulting and training services to help your employees to use the solution effectively? Do they have an online support center that has valuable articles and training materials? What channels of support do they provide? Do they monitor problems till they are resolved? Is customer satisfaction measured?
Does the SaaS provider conduct their business in a transparent and open manner? You can find out by asking them for references you can contact. Talk to existing customers of the software to know about the quality of service provided. Does the vendor make public the algorithms they use in the program? Ask these queries to find a SaaS vendor whom you can trust with your sensitive customer and business data.