Workflow management software coordinates interactions between employees and software platforms. It manages the flow and interaction patterns across systematized and manual tasks. This technology has grown over the period of the past 20 years. It has expanded from a technology that is embedded within individual applications to a middleware-like technology, shared as a utility across multiple platforms.
Workflow management technology is presented in focused forms. For example, human workflow technology applications place software controls around manual tasks to better manage and synchronize them. This type of workflow is separate from image-centric and document workflow, and assists interactions and routing with semi-structured content. There are only a few specialized workflow technology vendors in the market and many newer solutions are designed to boost Sharepoint.
Workflow management software involves the automation of your business procedures. This means coordinating all elements of your business process, from managing your daily administrative assignments to streamlining all user interactions.
Pricing details are a key consideration when you analyze SaaS providers. Ask the vendor if they offer price protection and contractual flexibility. “Shelfware” has become a major issue in SaaS licensing as buyers end up paying for more than they require. Plus, to get pricing predictability, buyers are forced to subscribe to long-term contracts. Make certain you don’t get saddled with long-term licensing and get locked in for a long period with a single vendor. Ask about easy exit policies that assist you to move on to another vendor if you are not satisfied with the services provided by the current one. Select a vendor that offers a handy standard annual termination facility as well as long-term cost protection.
Another important factor to consider is whether the cloud provider meets compliance and security requirements. Your firm is answerable to employees, customers, business partners, and regulators. Therefore, you should choose a provider that has deployed a technically sound and comprehensive security system. Map your security control requirements such as availability, integrity, confidentiality, privacy, and accountability to the vendor’s capabilities. Ask the potential vendor about the processes and systems they use to protect your confidential data. Do they meet general as well as industry-specific compliance and security standards? Do they provide special measures to meet the unique security requirements of your specific industry? Get satisfactory answers to these questions before you make the investment.