Workflow management software synchronizes interactions between workers and software applications. It synchronizes the flow and interaction patterns across systematized and manual tasks. This technology has expanded over the course of the past 20 years. It has evolved from a know-how that is embedded within individual applications to a middleware-like solution, shared as a utility across numerous solutions.
Workflow management technology is offered in specialized varieties. For example, human workflow technology products put software controls around manual tasks to better handle and harmonize them. This form of workflow is separate from image-centric and document workflow, and assists interactions and steering with semi-structured content. There are only a few pure workflow technology vendors in the market and many newer products are designed to boost Sharepoint.
Workflow management software involves the automation of your business practices. This means synchronizing all features of your business practice, from managing your daily administrative assignments to handling all user interactions.
Disaster recovery and security are two main aspects that need to be considered by SaaS consumers when evaluating potential vendors.
Many SaaS providers do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted providers: How do you test your disaster recovery procedures? What is your recovery time? How often do you test? Do you have dispersed infrastructure; are your main site and your disaster recovery site situated in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to deploy SaaS apps. Many systems have multiple providers. For instance, there may be a firewall provider, an Internet provider, and a few others too in the mix. If a concern rears up, there is a lot of finger-pointing. This problem is common with on-premise IT applications. The solution is to reduce the number of providers so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following queries about security: Is your firm SAS70 compliant? What security processes are used at your data centers? What security audits and principles does your company follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research carefully and get the answers to the above questions before you invest in an appropriate SaaS product.